Complaints Policy

Birketts LLP is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact us in writing with the details, addressed to:

James Austin
Birketts LLP
24-26 Museum Street
Ipswich
Suffolk
IP1 1HZ

This will be dealt with in accordance with our Complaints Policy.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at: PO Box 6806, Wolverhampton, WV1 9WJ or enquiries@legalombudsman.org.uk to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

Further information regarding their role can be found by following this link to the Legal Ombudsman.

Under requirements from the EU Regulation on Consumer Online Dispute Resolution we also draw your attention to the online dispute resolution platform.

Should you wish to contact us about online dispute resolution please use our dedicated email account.