Is your organisation:

  • Aware of the protected characteristics under the Equality Act 2010 that apply to the provision of goods and services;
  • Aware of the different types of discrimination that can arise; and
  • Actively seeking to eradicate discrimination in the way it provides goods and services to the public.


All organisations (not just public bodies) who are providing goods and services to the public or a sector of the public have a duty to do so free of unlawful discrimination. The concept is quite straight forward but putting it into practice and evidencing it is quite hard. 

Delegates leave this course with a comprehensive understanding of what the obligations under the Equality Act 2010 are in relation to the provision of goods and services, how it applies to their organisation and how they can go about evidencing the discharge of this duty. 


The objective of this workshop is to ensure that delegates:

  • Understand the protected characteristics that fall within this obligation;
  • Understand the obligation to provide goods and services free from discrimination;  
  • Explore ways with delegates and facilitate a discussion about key areas where unlawful discrimination may occur and discuss ways to reduce risk. 

Course overview

  1. Setting the scene – what are the protected characteristics that apply to the provision of goods and services?
  2. How can discrimination arise? What types of discrimination are applicable?
  3. What is required to avoid discriminatory treatment in the provision of goods and services?
  4. Discussion: how can internal policies and procedures be altered to ensure the potential for discrimination is reduced?

Take a look at our other courses on Equality, Diversity and Inclusion covering workplace issues and the Public Sector Equality Duty.

To discuss your specific requirements, please contact Sam Greenhalgh


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