Client Experience Survey

By completing this survey, you are helping us to continue to improve the service we deliver to you, our client.

Thank you

*This is a mandatory field, please enter the reference as quoted in your correspondence.
1. To what extent do you agree or disagree with these statements about Birketts during their work on your recent matter?
Please answer on a scale of 1 – 10, where 1 is strongly disagree and 10 is strongly agree.
Provided a team with the appropriate level of technical expertise, experience and understanding of your sector
1
2
3
4
5
6
7
8
9
10
N/A
Invested time in understanding my needs and those of my business and delivered a personal service
1
2
3
4
5
6
7
8
9
10
N/A
Worked in collaboration with me to achieve my goals, objectives and deadlines
1
2
3
4
5
6
7
8
9
10
N/A
Empathetic, trustworthy and professional in all their dealings with me
1
2
3
4
5
6
7
8
9
10
N/A
Straightforward and easy to work with, communicating in plain English
1
2
3
4
5
6
7
8
9
10
N/A
Responsive to my needs and available when I needed them
1
2
3
4
5
6
7
8
9
10
N/A
Proposed practical and commercially actionable advice
1
2
3
4
5
6
7
8
9
10
N/A
Delivered high quality advice and well-presented documents
1
2
3
4
5
6
7
8
9
10
N/A
Pro-active in their communication with me
1
2
3
4
5
6
7
8
9
10
N/A
Looked beyond the obvious and sought out additional opportunities to help me
1
2
3
4
5
6
7
8
9
10
N/A
Delivered value for money relative to the fees paid
1
2
3
4
5
6
7
8
9
10
N/A
Where appropriate used technology to manage my matter more efficiently
1
2
3
4
5
6
7
8
9
10
N/A
If you have scored 7 or less in any area, what could Birketts do to improve this score?
2. How satisfied are you with the way Birketts managed this matter with you?
1
2
3
4
5
6
7
8
9
10
N/A
What is it about the experience that makes you give this score? What if anything could Birketts do to improve this score?
3. Thinking about your recent experience, is there anyone, who you worked with at Birketts that particularly impressed you?
Yes
No
N/A
Who was that and what did they do to impress you?
4. In contrast, was there anything that your lawyer or team at Birketts did to disappoint you?
Yes
No
N/A
What did they do that fell short of expectations?
5. Taking everything into account, how satisfied are you overall with Birketts?
1
2
3
4
5
6
7
8
9
10
What could we do to improve this score?
6. Would you consider appointing Birketts in the future?
Yes
No
Please give the reason for your answer.
7. How likely would you be to recommend Birketts to others?
1
2
3
4
5
6
7
8
9
10
If you have scored 7 or less, what key aspects would you require to change in order to recommend us for future work?
8. Would you be happy to provide your consent for us to use your comments (attributed) in our external marketing materials and social media posts?
Yes
No
9. If this is the first time you have instructed us, where did you hear about Birketts?

Thank you for submitting your survey.

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