Client Experience Survey

By completing this survey, you are helping us continue to improve the service we deliver to you, our client. Thank you.

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1. To what extent do you agree or disagree with these statements about Birketts during their work on your recent matter?

Please answer on a scale of 1 to 10, where 1 is strongly disagree and 10 is strongly agree.

DisagreeAgree

Straightforward and easy to work with, communicating in plain English

1
10

Responsive to my needs

1
10

Available when I needed them

1
10

Delivered high quality advice and well-presented documents

1
10

Worked in collaboration with me to achieve my goals and objectives

1
10

Looked beyond the obvious and sought out additional opportunities to help me

1
10

Transparent, trustworthy and professional in all their dealings with me

1
10

I received value for money relative to the fees paid

1
10

Delivered a personal service

1
10

2. How satisfied are you with the way Birketts managed this matter with you?

Please answer on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied

DissatisfiedSatisfied
1
10

3. Thinking about your recent experience, is there anyone, who you worked with at Birketts that particularly impressed you?

4. In contrast, was there anything that your Lawyer or team at Birketts did to disappoint you?

5. Taking everything into account, how satisfied are you overall with Birketts?

DissatisfiedSatisfied
1
10

6. Would you consider appointing Birketts in the future?

7. How likely would you be to recommend Birketts to others?

UnlikelyLikely
1
10

8. Would you be happy to provide your consent for us to use your comments (attributed) across our external marketing materials

9. Where did you hear about Birketts?

We would draw your attention to our Privacy Policy which details how we gather, use, disclose and manage your data. This can be found in the Compliance section on our website.

If you would like to hear more about Birketts’ insights, industry information and event invitations, please visit our website at www.birketts.co.uk/register to register.

RP

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