Complaints Policy

Birketts LLP is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact us in writing with the details, addressed to:

James Austin
Birketts LLP
Providence House
141-145 Princes Street

This will be dealt with in accordance with our Complaints Policy.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ or [email protected] to consider the complaint. Full details of any relevant timescales are detailed on our Complaints Policy

Further information regarding their role can be found by following this link to the Legal Ombudsman.

Under requirements from the EU Regulation on Consumer Online Dispute Resolution we also draw your attention to the online dispute resolution platform.

Should you wish to contact us about online dispute resolution please use our dedicated email account.

If you are unhappy with our behaviour, the Solicitors Regulation Authority can help. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit its website to see how you can raise your concerns with the Solicitors Regulation Authority at