We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
In the first instance, it may be helpful to contact the person who is working on your case, or their supervisor, to discuss your concerns and they will do their best to resolve any issues.
If you do not feel able to raise your concerns with either of these people, or you are unsatisfied with their response, please contact James Austin who has overall responsibility for complaints and whose contact details are:
141-145 Princes Street
This will be dealt with in accordance with our Complaints Policy.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ or [email protected] to consider the complaint.
Full details of any relevant timescales are detailed on our Complaints Policy.
Further information regarding their role can be found by following this link to the Legal Ombudsman.
Under requirements from the EU Regulation on Consumer Online Dispute Resolution we also draw your attention to the online dispute resolution platform.
Should you wish to contact us about online dispute resolution please use our dedicated email account.
If you are unhappy with our behaviour, the Solicitors Regulation Authority can help. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit its website to see how you can raise your concerns with the Solicitors Regulation Authority at www.sra.org.uk.