Moving to a High Performance Culture

Moving to a High Performance Culture

Do your managers:

  • get frustrated with poor performers yet put off having the difficult performance conversations?
  • know the difference between capability and conduct?
  • understand the importance of your policies and procedures? 
  • know how to create documents that won’t put your organisation at risk? 


This module delivers the skills your managers need not only to get the most out of their staff but also to deal with issues of under-performance quickly, effectively and in a way that will mitigate the risk of expensive tribunal claims. The training is delivered with your objectives and outcomes in mind and tailored to your organisation’s culture and values.

Learning outcomes

This full-day workshop will give managers the practical knowledge and skills to:

  • take a more proactive approach to the management of poor performance 
  • confidently nip performance issues in the bud early
  • differentiate between good, under and poor performance and understand the implications of each on the organisation and their team
  • identify the line between firm management and unlawful bullying / discrimination 
  • explain the difference between poor performance on grounds of capability and poor performance on the grounds of conduct
  • understand how to apply the appropriate informal and/or formal conduct and capability procedures in accordance with legal best practice 
  • implement a strategy to overcome the common obstacles for dealing with both poor performance. 

Course overview

  1. What is a high performing culture? 
    • What is expected of you as a manager?
    • How HR can support you 
    • How to recognise good, under and poor performance
    • Addressing the obstacles to creating a high performance culture
  2. The key steps to help you manage performance
    • Understanding capability vs. conduct
    • Overview of the procedural steps
    • Setting SMARTER objectives
    • Dos and don’ts for performance review
  3. The key steps to help you manage discipline
    • Spotting the issues early 
    • When to suspend
    • Importance of investigations
    • The procedural steps 
    • Understanding the protected characteristics
    • Key steps to handle a grievance

To discuss your specific requirements and get a quote, please contact Sam Greenhalgh.

I have gained much useful knowledge and understanding from today’s training.

A client